Get in Touch with Complete Home Solutions

Operating Hours

Monday through Friday, from 8:00 AM to 5:00 PM (Local Time). During weekends and holidays, support services are temporarily unavailable.

Expected Response Duration

Our team typically replies within 1 to 2 business days. Please note that during peak periods, response times may extend up to 3 business days to ensure thorough assistance.

Ordering & Delivery Timeline

Our team processes orders within a 5 to 7 business day window. Once dispatched, you'll receive an email containing your tracking information to monitor your shipment progress.

Tracking Your Shipment

• Visit our Shipment Tracking page and enter your order details to locate your package.
• Alternatively, review the confirmation email sent after your purchase, which includes a direct link for real-time tracking updates.

Why is My Shipment Status Not Updating?

Please allow up to 7 business days for tracking details to sync. Delays may occur due to customs clearance, transit issues, or regional logistics. If your tracking information remains outdated beyond 10 days, contact us for assistance.

Modifying Orders Post-Purchase

Changes to shipping addresses or product specifications can be accommodated within the first 2 hours after order confirmation. Beyond this window, modifications might not be feasible due to processing stages.

Order Cancellation Procedures

You have a 2-hour period from order confirmation to request a cancellation via your email receipt. After 6 hours, cancellations are subject to processing status and may not be guaranteed.