Refund and Returns Policy

If You're Unhappy with Your Purchase

At Complete Home Solutions, we aim to ensure your complete satisfaction with all our lighting fixtures, security setups, smart furniture, and energy-efficient devices. If your experience doesn't meet your expectations, please contact us promptly at [email protected]. Our dedicated team will review your request and guide you through the next steps to resolve any issues efficiently.

To facilitate a swift resolution, kindly include a clear photo of the received product along with a brief explanation of your concerns. These details help us improve our offerings and enhance our service quality.

Note: Our return and support window extends for 14 days from the time your order arrives. After this period, unfortunately, we won't be able to process further refunds or exchanges.

Handling Damaged or Faulty Items

If you receive a product that is defective or not functioning as promised, please get in touch with us immediately. We are responsible for issues caused during manufacturing or shipping and want to make things right.

Please attach photographs clearly showing the problem — whether it's missing components or visible flaws. For clarity, position the item on a flat surface, and include images that highlight tags, labels, or errors. Once we verify the issue, we'll organize a replacement or repair typically without needing the return of the faulty item.

Important: This warranty covers only manufacturing defects. It does not include:

• Accidental damage
• Misuse or mishandling
• Normal wear and tear over time
• Fading due to sun exposure
• Modifications after purchase

Please note: The 14-day period applies here as well. If it has elapsed since your receipt, a full refund or replacement may no longer be available.

Delayed or Missing Shipments

In case your delivery is late beyond the expected timeframe, you may request a refund or a new shipment. Contact our support team with your order details, and we will prioritize your case.

Important: Your claim must be submitted within two months of placing your order. After this period, tracking information may expire, limiting our assistance.

Refunds, once processed, generally take 3–10 business days to appear in your account, depending on your bank's procedures.

Refund Process and Timeline

All refunds will be returned to the original payment method used during purchase. Once we initiate the refund, your bank or card provider might take additional days to reflect the funds. Here are approximate processing times:

• Credit Cards: Up to 10 business days
• PayPal: 3 to 5 business days

If you don't see the refund after this period, please reach out to your financial institution for further assistance.